ABSTRACT
Various policies regarding the application of information and communication technology are one form of effort to realize efficient and effective information delivery, one of the institutions or agencies that implement information and communication technology policies is an educational institution. When technology is developing, especially communication technology along with the presence of the COVID-19 Pandemic. In this regard, to provide the best information is also felt by the National Development University 'Veteran' East Java in introducing the situation and condition of the campus by implementing a Virtual Campus Tour. The purpose of this study was to determine the factors that influence the acceptance of the virtual tour of UPN 'Veteran' Jawa Timur based on the Technology Acceptance Model (TAM) model. This study uses proportionate stratified random sampling with a total of 266 respondents who are active students at UPN 'Veteran' Jawa Timur. Based on the results of the analysis, it was found that the factors that influence user behavior in using the virtual tour of UPN 'Veteran' Jawa Timur on an ongoing basis are factors of perceived usefulness, perceived ease of use, attitude toward using, and usability with significant results on the intention to use the UPN 'Veteran' Jawa Timur virtual tour. While the factor that most influences the behavior of users to accept Virtual Tour of UPN 'Veteran' Jawa Timur is the usability factor, this is because usability has the largest path coefficient value, which is 0.714 compared to other variables. © 2021 IEEE.